Frequently Asked Questions (FAQs)

1. Where can I buy Pinkiss products?

You can explore and order Pinkiss products directly through our official website:

🌐 https://pinkiss.shop

Pinkiss.shop serves customers worldwide with a curated selection designed for children and families.

2. Why choose Pinkiss for my child?

Pinkiss products are designed with softness, breathability, and everyday comfort in mind—gentle enough for delicate skin.

Our designs are inspired by family moments and childhood imagination, helping turn sleep into a calm and comforting experience.

3. What materials does Pinkiss use?

We use 100% premium cotton, carefully selected for softness, breathability, and durability.

All materials are chosen to be safe for babies and young children.

4. Are Pinkiss products machine washable?

Yes. All products can be machine washed on a gentle cycle with cold water.

To maintain softness and color, avoid strong detergents or bleach.
Care instructions are included with each product.

5. Do you offer customization or name embroidery?

Yes. Pinkiss offers personalization options such as name embroidery, fabric colors, sizes, and character selections.

Available options and any additional fees will be clearly shown during checkout.

6. Do you offer gift wrapping?

At the moment, we do not offer special gift-wrapping services.

However, all products are carefully packaged and ready for gifting.

7. How long does delivery take?

Processing time:
• 2–3 business days
• Personalized items: +2–4 days

Estimated delivery:
• International orders: 7–20 business days

📦 You will receive a tracking email once your order is shipped.

8. What is your return or exchange policy?

Returns or exchanges may be accepted within 14–30 days depending on your location, provided that:

• Items are unused
• Original packaging is intact
• Proof of purchase is provided
• Items are not personalized (unless defective)

📧 For damaged or incorrect items, contact: info@pinkiss.shop
 within 7–10 days.

9. Do you accept bulk or special orders?

Yes. We support bulk orders for schools, events, and corporate gifting.

Please contact us for customized support and pricing.

10. Who owns and operates Pinkiss?

Pinkiss is a children’s bedding brand developed through years of manufacturing experience.

Pinkiss® is a trademark owned by Hoa Duong Production & Trading Co., Ltd. (Vietnam).
Bloomora Global LLC (USA) operates the brand globally and manages international sales, including this website.

11. How can I contact Pinkiss?

You can contact us via:

📧 info@pinkiss.shop

Our team is always happy to assist you.