FAQs

Frequently Asked Questions (FAQs)

1. Where can I buy Pinkiss products?
You can purchase Pinkiss products directly at our retail stores in shopping centers such as AEON Mall, Lotte Mart, and Go! Vietnam, or online via platforms like Shopee, Lazada, and TikTok Shop within Vietnam.
International customers can visit our official website, pinkiss.shop, to explore and order our premium products.

🔸 Note: The website pinkiss.shop is owned and operated by Bloomora Global LLC (USA). Orders placed on the website are fulfilled in Vietnam by Pinkiss’s official production team, under authorization from Bloomora.

2. Why should I choose Pinkiss products for my child?
All Pinkiss products are handcrafted in Vietnam with meticulous care, ensuring softness, breathability, and complete safety for children’s sensitive skin.
Pinkiss focuses not only on quality but also on charming designs that inspire restful sleep and joyful childhood moments.

3. Does Pinkiss offer personalized designs or name embroidery?
Yes! Pinkiss offers customization options such as name embroidery, fabric colors, sizes, and character choices from our official design catalog.
All personalization options and any additional fees (if applicable) will be clearly displayed during the ordering process.

4. Does Pinkiss offer gift wrapping?
Currently, we do not provide special gift-wrapping services for birthdays, baby showers, or similar occasions.
However, all Pinkiss products are neatly and beautifully packaged—making them ideal for gifting.

5. Are Pinkiss products machine washable?
Yes. All Pinkiss products can be machine washed using a gentle cycle with cold water.
Avoid using strong detergents or bleach to preserve the color and softness of the fabric.
Washing and care instructions are included with each product.

6. What materials does Pinkiss use?
We use 100% premium cotton—soft, breathable, and environmentally friendly.
All materials are carefully selected to be safe for newborns and young children, ensuring lasting comfort and durability.

7. How long will it take to receive my order?

Order processing time: 2–3 business days after payment.
For personalized products: Please allow an additional 2–4 business days.

Estimated delivery time:

Within Vietnam: 1–5 business days depending on location.
International: 7–20 business days depending on destination and shipping method.

📦 A shipping confirmation and tracking number will be sent to your email once the order is dispatched.

8. What is Pinkiss’s return/exchange policy?
We’re committed to customer satisfaction with a transparent and fair return/exchange policy:

🔹 Within Vietnam:
Returns/exchanges are accepted within 7 days of delivery if:

The product is unused
Original tags and packaging are intact
The item is not personalized (unless due to a manufacturing defect)

🔹 International Customers:
Returns/exchanges are accepted within 14–30 days depending on your country, if:

The product is unused
Packaging is intact and proof of purchase is provided
The item is not personalized (unless defective or damaged during shipping)

🎯 If your item is faulty, incorrect, or damaged during transit, please contact us at info@pinkiss.shop within 7–10 days for assistance.

9. Can I place bulk or special event orders?
Yes! We accept bulk orders for schools, events, or corporate gifts.
Please contact the Pinkiss team for customized consultation and pricing.

10. Who owns and distributes Pinkiss products?
Pinkiss is developed through a strategic partnership between two independent entities:

Bloomora Global LLC (USA) is the official owner of the international website pinkiss.shop, responsible for platform management and global trademark registration.
Hoa Duong Production & Trading Co., Ltd. (Vietnam) is the exclusive manufacturer and distributor in Vietnam, and is authorized to fulfill domestic and international orders on behalf of Bloomora.

🔸 Note: Digital assets such as domain ownership, payment systems, and international customer data are managed by Bloomora.

11. How can I contact Pinkiss?
You can reach us through the “Contact” section on our website or email us directly at:
📧 info@pinkiss.shop
The Pinkiss team is always happy to support you with care and prompt responses.