FAQs

Frequently Asked Questions (FAQs)

1. Are Pinkiss products handmade?

Yes! All Pinkiss products are carefully handmade with love and precision. Each item is crafted to ensure premium quality, comfort, and safety for children.

2. Can I personalize my order?

Absolutely! We offer customization options such as embroidered names or unique designs on our products. Simply provide your personalization details when placing your order, and we’ll create something special just for you.

3. What materials are used for Pinkiss products?

Pinkiss products are made from high-quality pure cotton, which is soft, breathable, and perfect for children’s sensitive skin. We ensure that all materials are eco-friendly, durable, and free from harmful chemicals.

4. How do I place an order?

Placing an order is easy! Browse our website, choose your desired product, and click "Add to Cart." Follow the checkout process to complete your purchase. For personalized items, include your customization details in the notes section during checkout.

5. How long does it take to receive my order?

Since our products are handmade and often personalized, production time may vary. Typically, it takes 5–7 business days to create your order, plus additional shipping time depending on your location.

6. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times may vary depending on your location.

7. What is your return and exchange policy?

Due to the handmade and personalized nature of our products, we do not accept returns or exchanges unless the product arrives damaged or defective. If there’s an issue, please contact us within 7 days of receiving your order, and we’ll resolve it promptly.

8. How do I care for Pinkiss products?

Our products are easy to care for! Most items can be machine washed on a gentle cycle with mild detergent. Avoid using bleach and air-dry for the best results. Care instructions are included with each product.

9. Can I order in bulk or for special occasions?

Yes! We accept bulk orders for events, schools, or corporate gifts. Please contact us directly for pricing and customization options.

10. How can I contact Pinkiss?

You can reach us through the “Contact” section on our website or email us at support@pinkiss.shop. We’re always happy to assist!