Refund policy

Last updated: June 20, 2025

At Pinkiss, your satisfaction matters to us.

This Return & Refund Policy applies to all purchases made on pinkiss.shop and is managed by Bloomora Global LLC, the global operator of the Pinkiss online platform.

Pinkiss® is a trademark owned by Hoa Duong Production & Trading Co., Ltd. (Vietnam).
Bloomora Global LLC (USA) operates the platform and manages customer experience under authorization from the trademark owner.

📧 Customer Support: info@pinkiss.shop

1. Return Window

Return requests may be submitted within 14 days from the date of delivery.

Items must be:

• Unused
• In original condition
• With original tags and packaging

Return requests should be submitted through your customer account:

🔗 https://account.pinkiss.shop

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Used items or items without original packaging
• Discounted or clearance items
• Digital gift cards
• Items marked as Final Sale

3. Return Shipping & Fees

Customers are responsible for return shipping costs, except for defective or incorrect items.

A 2% restocking fee may apply to approved returns.

4. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 7–10 days.

For valid claims:

• Return shipping will be covered
• A replacement or refund will be provided

📧 info@pinkiss.shop

5. Exchanges

To ensure faster service, we recommend:

• Submitting a return request
• Placing a new order separately

6. Store Credit

Approved returns may be refunded as Store Credit.

Store Credit:

• Can be used on pinkiss.shop
• Is saved automatically to your account
• Applies at checkout when logged in

7. Refunds (Original Payment Method)

Refunds will be issued within 7–14 business days after the returned item is received and inspected.

If not received after 15 business days, please contact us.

📧 info@pinkiss.shop

8. EU Customers – Cooling-Off Period

For orders shipped to the EU:

Customers may return or cancel orders within 14 days of delivery, for any reason.

Items must be unused and include proof of purchase.

9. Return Address (If Applicable)

Approved returns may be processed through Pinkiss’s authorized fulfillment facility:

Pinkiss – Authorized Fulfillment Partner
Hoa Duong Production & Trading Co., Ltd.
2/51 TL13 Street, Quarter 1, Thanh Loc Ward, District 12, Ho Chi Minh City, Vietnam